Mode Analytics incident

AWS outage impacting Mode - elevated errors and delays

Minor Resolved View vendor source →

Mode Analytics experienced a minor incident on October 20, 2025 affecting Site and API and Data Source Connectivity - Direct Connect and 1 more component, lasting 23h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:32 PM UTC
Resolved
Oct 21, 2025, 12:08 PM UTC
Duration
23h 35m
Detected by Pingoru
Oct 20, 2025, 12:32 PM UTC

Affected components

Site and APIData Source Connectivity - Direct ConnectData Source Connectivity - BridgeNotebooks: Python & RReport Run SchedulerReports and DashboardsSQL EditorThird Party Dependency

Update timeline

  1. monitoring Oct 20, 2025, 12:32 PM UTC

    We're aware of a widespread AWS outage in the US-EAST-1 region that may have caused errors and delays across Mode. The issue has since been resolved by AWS, and Mode services are operating normally. We will continue to monitor the situation. You can also follow the AWS updates at https://health.aws.amazon.com/health/status that began on Oct 20 12:11 AM PDT

  2. monitoring Oct 20, 2025, 02:53 PM UTC

    AWS had another incident ~30 mins ago. We are monitoring the situation closely. Users may experience degraded performance and/or errors.

  3. resolved Oct 21, 2025, 12:08 PM UTC

    The earlier AWS outage impacting Mode services has been resolved. All systems are operational, though some background jobs and scheduled runs may take additional time to clear as backlogs process. Please reach out to Support if you have any questions.