Mode Analytics experienced a major incident on January 5, 2026 affecting Third Party Dependency, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Third Party Dependency
Update timeline
- monitoring Jan 05, 2026, 02:22 PM UTC
Intercom messenger is experiencing an outage and the Support Team is intermittently unable to access Intercom at this time. Please reach out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/
- resolved Jan 05, 2026, 03:09 PM UTC
Intercom messenger has fully recovered, and the Support team has resumed normal operations.