Mode Analytics incident
Intercom outage affecting the in-app messenger
Mode Analytics experienced a critical incident on January 9, 2026 affecting Third Party Dependency, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Third Party Dependency
Update timeline
- identified Jan 09, 2026, 09:01 PM UTC
Intercom messenger is experiencing an outage and users are currently unable to load the in-app chat widget in Mode. If you need to contact Support during this time, please email us at: [email protected], or by reaching out to your Account Team to raise any priority issues, and they will alert us directly. We will resume operations for existing and new tickets in Intercom as soon as possible. To stay up-to-date: https://www.intercomstatus.com/
- resolved Jan 09, 2026, 09:18 PM UTC
Intercom messenger has fully recovered, and the Support team has resumed normal operations.