MobileIron incident

Policy Assignment and Agent Registration for Neurons Platform Agents may be delayed (1963155)

Minor Resolved View vendor source →

MobileIron experienced a minor incident on July 21, 2026 affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 06:52 PM UTC
Resolved
Jul 23, 2026, 02:21 PM UTC
Duration
1d 19h
Detected by Pingoru
Jul 21, 2026, 06:52 PM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating Jul 21, 2026, 06:52 PM UTC

    We are investigating an issue that may cause delays in policy assignment for Neurons Platform Agents in the NVU region. Customers may experience slower-than-expected policy deployment during this time.

  2. investigating Jul 21, 2026, 09:14 PM UTC

    This issue may affect agent registration as well. SRE is still investigating

  3. investigating Jul 22, 2026, 01:22 PM UTC

    We are expanding the scope of this issue to include Agent Registration and all environments. We are continuing to work on the issue with priority

  4. identified Jul 22, 2026, 06:21 PM UTC

    We have identified the issue and have scaled up related resources to compensate. Our current estimates are that Agent Registration and Policy Assignment should return to normal around 0200 2026-07-23 UTC.

  5. monitoring Jul 22, 2026, 08:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 23, 2026, 02:21 PM UTC

    This incident has been resolved.