IRW Performance issue with workflows and email processing.

Update timeline

1. investigating Mar 09, 2026, 09:46 AM UTC

   A number of customers in IRW are reporting significant delays in workflow and email processing in their production environments.

2. identified Mar 09, 2026, 10:52 AM UTC

   The issue has been identified and we are currently working to implement a fix.

3. identified Mar 09, 2026, 04:41 PM UTC

   We have identified an issue causing a performance impact to a number to customers in the IRW PRD environment. We have identified the underlying cause and we are working to restore service to normal operation as soon as possible.

4. monitoring Mar 09, 2026, 10:30 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Mar 19, 2026, 08:05 PM UTC

   We are continuing to investigate and monitor the environment. An emergency maintenance is scheduled shortly to complete works that aims to help improve the current situation and increase our ability to troubleshoot the workflow and email issues some customers are currently experiencing (https://status.ivanticloud.com/incidents/rh7nj7grcf2c). We will be closing this particular incident imminently with the plan to continue all tracking and updates via a single landscape incident which can be found here: https://status.ivanticloud.com/incidents/94tqq9t0ffrx

6. resolved Mar 19, 2026, 08:07 PM UTC

   This incident has been resolved.