MobileIron incident

Ivanti Neurons Platform (feature) - Users page Loading Issue in TKU

Minor Resolved View vendor source →

MobileIron experienced a minor incident on April 9, 2026 affecting Ivanti Neurons Platform (TKU), lasting 17h. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 12:23 PM UTC
Resolved
Apr 10, 2026, 05:23 AM UTC
Duration
17h
Detected by Pingoru
Apr 09, 2026, 12:23 PM UTC

Affected components

Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating Apr 09, 2026, 12:23 PM UTC

    A number of Neurons customers on the TKU environments may experience a degradation while accessing Users page. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information. Tracking Item: 1836517

  2. identified Apr 09, 2026, 01:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 09, 2026, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 09, 2026, 01:34 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 10, 2026, 05:23 AM UTC

    This incident has been resolved.