MobileIron incident

Ivanti Neurons Platform – Issues while using Neurons Bots. - 1837500

Minor Resolved View vendor source →

MobileIron experienced a minor incident on April 10, 2026 affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more component, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 10:36 AM UTC
Resolved
Apr 13, 2026, 04:45 AM UTC
Duration
2d 18h
Detected by Pingoru
Apr 10, 2026, 10:36 AM UTC

Affected components

Ivanti Neurons Platform (MLU)Ivanti Neurons Platform (NVU)Ivanti Neurons Platform (UKU)Ivanti Neurons Platform (FRU)Ivanti Neurons Platform (TTU)Ivanti Neurons Platform (TKU)

Update timeline

  1. investigating Apr 10, 2026, 10:36 AM UTC

    We are currently investigating an issue in Neurons Bots "Custom Actions" that are configured to restrict access by Role are not returning. This will impact the tenants who they have configured. Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.

  2. monitoring Apr 10, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 04:45 AM UTC

    This incident has been resolved.