MobileIron incident

Ivanti Neurons for ITSM FFZ PRD – Connection Issues

Critical Ongoing View vendor source →

MobileIron is currently experiencing a critical incident affecting Service Manager / Asset Manager (FFZ), which began 3h ago. The vendor's full update timeline is below.

Started
Jun 25, 2026, 02:04 PM UTC
Resolved
Ongoing
Duration
● 2h 43m
Detected by Pingoru
Jun 25, 2026, 02:04 PM UTC

Affected components

Service Manager / Asset Manager (FFZ)

Update timeline

  1. investigating Jun 25, 2026, 02:04 PM UTC

    We are currently receiving reports of connection issues affecting the FFZ PRD landscape. Our team is actively investigating the issue and will provide further updates as more information becomes available.

  2. identified Jun 25, 2026, 02:56 PM UTC

    We have identified the issue impacting the FFZ PRD landscape and are currently working towards implementing a resolution. Further updates will be provided as progress continues.

  3. monitoring Jun 25, 2026, 03:28 PM UTC

    Services within the FFZ PRD landscape are beginning to come back online. Customers should start to see tenant access restored, although some performance degradation may be experienced while services fully stabilise.

  4. monitoring Jun 25, 2026, 03:29 PM UTC

    Services within the FFZ PRD landscape are beginning to come back online. Customers should start to see tenant access restored, although some performance degradation may be experienced while services fully stabilise.