MobileIron incident
NVF STG/UAT tenants are not accessible - 503 errors
MobileIron experienced a major incident on May 28, 2026 affecting Service Manager / Asset Manager (NVF), lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 03:53 PM UTC
We are investigating reports NVF STG/UAT tenants that are returning 503 errors (or other similar errors) in the application. We are actively investigating this and will provide an update once we have more information.
- identified May 28, 2026, 05:00 PM UTC
The issue has been identified, and our team is working on implementing the proposed fixes.
- monitoring May 28, 2026, 07:21 PM UTC
A fix has been implemented, and we are monitoring the environment. Additional changes will be implemented tonight during off peak hours due to the potential session disruption that could occur from implementing those changes. We will update this status once a timeline has been established on when those additional changes will be implemented.
- monitoring May 29, 2026, 03:43 AM UTC
Currently, we are modifying the required changes. This will not affect the performance. We will update you once the changes are completed. Thank you.
- monitoring May 29, 2026, 09:12 AM UTC
We have completed the required changes, and everything is up and running as of now with no issues identified. We will continue to monitor the landscape closely. Thank you.
- monitoring May 29, 2026, 11:47 AM UTC
We will continue to monitor the landscape closely. Thank you.
- resolved May 29, 2026, 05:09 PM UTC
This incident has been resolved.