Ivanti Neurons for ITSM - NVF PRD Some Tenants Unavailable

Update timeline

1. investigating May 02, 2026, 06:53 PM UTC

   Some customers may currently be experiencing errors or unable to access NVF PRD tenants due to ongoing maintenance for the Ivanti Neurons for ITSM 2026.1 DROP#2 and Patch#5 Upgrade. Our team is actively working to complete this process, and we will provide further updates shortly. We appreciate your patience and apologize for any inconvenience.

2. investigating May 03, 2026, 03:35 AM UTC

   Some customers may currently be experiencing errors or be unable to access NVF PRD tenants due to post-deployment technical issues. Our team is actively working to resolve the issue, and we will provide further updates shortly. We appreciate your patience and apologize for any inconvenience.

3. investigating May 03, 2026, 05:51 AM UTC

   Some customers may continue to experience errors or difficulty accessing NVF PRD tenants due to ongoing post-deployment technical issues. Our team is actively working on the issue, and there is no change in status at this time. We will provide further updates as soon as more information becomes available. We appreciate your patience.

4. investigating May 03, 2026, 08:11 AM UTC

   We have identified the issue, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants. Customers are now able to log in; however, they may experience some performance degradation. Our team is actively working on a permanent resolution and will provide further updates as progress is made.

5. investigating May 03, 2026, 10:31 AM UTC

   We have identified the problematic server, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants. Customers are now able to log in; however, they may experience some performance degradation. Our team is actively working on a permanent resolution and will provide further updates as progress is made.

6. investigating May 03, 2026, 01:30 PM UTC

   We have identified the problematic server, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants. Customers are now able to log in; however, they may experience some performance degradation and Adminui issues. Our team is actively working on a permanent resolution and will provide further updates as progress is made.

7. investigating May 04, 2026, 03:31 AM UTC

   We are still actively working on the issue and continuing our investigation to resolve it at the earliest. We will keep you updated with any progress.

8. investigating May 04, 2026, 05:20 AM UTC

   We are continuing to work on the issue and are actively making progress towards resolving it. We will share further updates as soon as we have more information.

9. identified May 04, 2026, 06:02 AM UTC

   The issue has been identified, and we are currently working on fixing it. We will update you once we have further progress.

10. identified May 04, 2026, 08:26 AM UTC

    We have identified the issue and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants. Customers are now able to login. Our team is actively working on a permanent resolution and will provide further updates as progress is made.

11. identified May 04, 2026, 11:00 AM UTC

    Traffic has been redirected to a healthy load balancer, and NVF PRD tenant access is restored. Customers can now log in. A permanent fix is in progress.

12. identified May 04, 2026, 11:15 AM UTC

    We have identified the issue, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants. Customers are now able to log in successfully. Our team is actively working on a permanent resolution. We are currently performing testing, and while some minor delays are expected, we will continue to provide further updates as progress is made.

13. monitoring May 04, 2026, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

14. investigating May 04, 2026, 03:26 PM UTC

    We are still observing issues on the landscape (such as intermittent 500 errors and other errors when trying to log in). Our team is actively working on a resolution and will provide further updates as progress is made.

15. investigating May 04, 2026, 04:38 PM UTC

    We are still observing issues on the landscape (such as intermittent 500 errors and other errors when trying to log in). Our team is actively working on a resolution and will provide further updates as progress is made.

16. investigating May 04, 2026, 05:47 PM UTC

    We are still observing issues on the landscape (such as intermittent 500 errors and other errors when trying to log in). Our team is actively working on a resolution and will provide further updates as progress is made.

17. investigating May 04, 2026, 06:55 PM UTC

    We are continuing to investigate intermittent errors in the landscape.

18. monitoring May 04, 2026, 08:03 PM UTC

    A fix has been implemented and we are monitoring the results.

19. monitoring May 05, 2026, 04:44 AM UTC

    A fix has been implemented, and the same changes are currently being applied to the remaining servers as well. We are monitoring the results closely and will keep you updated. Thank you.

20. monitoring May 05, 2026, 06:35 AM UTC

    we are in the process of rolling out the same changes across the remaining servers. We are actively monitoring the behaviour and will share further updates as needed. Thank you.

21. monitoring May 05, 2026, 08:37 AM UTC

    We are actively monitoring the behaviour and will share further updates as needed. Thank you.

22. monitoring May 05, 2026, 10:32 AM UTC

    We are actively monitoring the situation and will keep you informed of any further developments. Thank you

23. monitoring May 05, 2026, 12:50 PM UTC

    We are actively monitoring the situation and will keep you informed of any further developments. Thank you

24. monitoring May 05, 2026, 04:08 PM UTC

    We are still observing issues on the landscape with Workflows. Our team is actively working on a resolution and will provide further updates as progress is made.

25. monitoring May 05, 2026, 05:24 PM UTC

    A fix has been implemented, and we are monitoring the results.

26. investigating May 06, 2026, 02:12 PM UTC

    We are continuing to investigate intermittent issues in the landscape.

27. monitoring May 06, 2026, 02:54 PM UTC

    A fix has been implemented, and we are monitoring the results.

28. monitoring May 07, 2026, 06:07 AM UTC

    A fix has been implemented, and we are monitoring the results.

29. resolved May 08, 2026, 12:57 PM UTC

    This incident has been resolved.