Mistral Data experienced a minor incident on July 7, 2025 affecting Berth Maps and Network Rail Fault Reporter Application and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Berth MapsNetwork Rail Fault Reporter ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOSolanoDocument Distribution ApplicationSolano Dynamic Reporting SystemSarma
Update timeline
- investigating Jul 07, 2025, 11:11 AM UTC
We have have identified an issue with Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.
- monitoring Jul 07, 2025, 11:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2025, 11:47 AM UTC
This incident has been resolved.