Mistral Data incident

Mistral Data Identity Issues

Minor Resolved View vendor source →

Mistral Data experienced a minor incident on July 15, 2025 affecting Berth Maps and Network Rail Fault Reporter Application and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 10:57 AM UTC
Resolved
Jul 15, 2025, 12:13 PM UTC
Duration
1h 16m
Detected by Pingoru
Jul 15, 2025, 10:57 AM UTC

Affected components

Berth MapsNetwork Rail Fault Reporter ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOSolanoDocument Distribution ApplicationSolano Dynamic Reporting SystemSarma

Update timeline

  1. investigating Jul 15, 2025, 10:57 AM UTC

    We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.

  2. identified Jul 15, 2025, 11:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 15, 2025, 12:13 PM UTC

    This incident has been resolved.