Mistral Data incident

Mistral Data Identity Issues

Minor Resolved View vendor source →

Mistral Data experienced a minor incident on July 28, 2025 affecting Berth Maps and Network Rail Fault Reporter Application and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 10:16 AM UTC
Resolved
Jul 28, 2025, 10:43 AM UTC
Duration
26m
Detected by Pingoru
Jul 28, 2025, 10:16 AM UTC

Affected components

Berth MapsNetwork Rail Fault Reporter ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOSolanoDocument Distribution ApplicationSolano Dynamic Reporting SystemSarma

Update timeline

  1. investigating Jul 28, 2025, 10:16 AM UTC

    We have have identified an issue with our Single Sign-On Services (Identity), some customers may be unable to reach the portal and applications. We apologise for any inconvenience and will post another update as soon as we learn more.

  2. resolved Jul 28, 2025, 10:43 AM UTC

    We have identified and fixed the issue.