Mistral Data incident

Application Access Issues

Major Resolved View vendor source →

Mistral Data experienced a major incident on July 30, 2025 affecting Customer Assistance Application and Berth Maps and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 07:42 AM UTC
Resolved
Jul 30, 2025, 08:22 AM UTC
Duration
40m
Detected by Pingoru
Jul 30, 2025, 07:42 AM UTC

Affected components

Customer Assistance ApplicationBerth MapsNetwork Rail Fault Reporter ApplicationRail Replacement ApplicationFacility Fault Reporting ApplicationTPE Fault Reporter ApplicationSWR Electronic Data (ED) ApplicationMD Identity SSOSmart Card Reader ApplicationPassenger Count Application

Update timeline

  1. identified Jul 30, 2025, 07:42 AM UTC

    There are issues accessing multiple applications this morning. The team are working on this, current expecting resolution is 09:00

  2. identified Jul 30, 2025, 07:59 AM UTC

    The team has identified the issue and is implementing a fix. Expected resolution is 09:30

  3. resolved Jul 30, 2025, 08:22 AM UTC

    The issue has now been resolved, all applications are working normally. Please get in touch via the helpdesk if you see further issues