Connectivity Issues in London / Slough (LON5,LON7)

Update timeline

1. identified Apr 04, 2026, 05:28 PM UTC

   Status: Identified We are aware that connectivity between Slough and Telehouse North was temporarily unavailable due to a misconfiguration. As some prefixes are configured to be announced only at Telehouse North, customers may have experienced a brief disconnection. Affected components JNB1 - Johannesburg, South Africa (Teraco JB1) (Operational) MIL02 - Milan, Italy (Operational) SOF01 - Sofia, Bulgaria (Operational) SIN3 - Singapore (Equinix SG3) (Operational) NRT4 - Tokyo, Japan (Equinix TY8) (Operational) LON5 - Slough, United Kingdom (Equinix LD5) (Partial outage) ZAG01 - Zagreb, Croatia (Operational) DNS Updates (Operational) LAX2 - Los Angeles, CA, United States (CoreSite LA2) (Operational) DAL10 - Dallas, TX, United States (Equinix DA10) (Operational) MIA02 - Miami, FL, United States (Operational) STO02 - Stockholm, Sweden (Operational) GRU03 - São Paulo, Brazil (Operational) DUB02 - Dublin, Ireland (Operational) VIE01 - Vienna, Austria (Operational) IAD1 - Ashburn, VA, United States (Equinix DC10) (Operational) CPH02 - Copenhagen, Denmark (Operational) EWR02 - Secaucus, NJ, United States (Operational) Flow collector EU (Operational) gNMI Telemetry EU (Operational) Flow collector US (Operational) Public API (Operational) MOW1 - Moscow, RU (M9) (Operational) Cloud Servers (Operational) AP East (hkg12) (Operational) AP East (tpe1) (Operational) S3 EU Central (Berlin) (Operational) ATH01 - Athens, Grace (Operational) Traffic Steering (Operational) OTP01 - Bucharest, Romania (Operational) WAW03 - Warsaw, Poland (Operational) NetBox (US East) (Operational) AMS2 - Amsterdam, Netherlands (NorthC Amsterdam) (Operational) FRA08 - Frankfurt, Germany (Operational) AP Northeast (nrt4) (Operational) LIS01 - Lisbon, Portugal (Operational) SEA02 - Seattle, WA, United States (Operational) PRG02 - Prague, Czech Republic (Operational) OSL02 - Oslo, Norway (Operational) US West (lax1) (Operational) ICN05 - Seoul, South Korea (Operational) BER3 - Berlin, Germany (3U Telecom) (Operational) ZRH01 - Zürich , Switzerland (Operational) KBP01 - Kyiv, Ukraine (Operational) S3 US East (Ashburn) (Operational) KHV01 - Khabarovsk, Russia (Operational) EWR2 - Secaucus, NJ, United States (Equinix NY2) (Operational) TPE1 - Taipei (Chief LY) (Operational) SEA2 - Seattle, WA, United States (Digital Realty SEA10) (Operational) MAD02 - Madrid, Spain (Operational) LOS02 - Lagos, Nigeria (Operational) LON2 - London, United Kingdom (Telehouse Docklands North) (Operational) LED02 - St. Petersburg, Russia (Operational) IAD01 - Ashburn, VA, United States (Operational) SJC10 - San Jose, CA, United States (Equinix SV10) (Operational) Package Mirrors (Operational) HKG12- Hong Kong (Equinix HK2) (Operational) MCI1 - Kansas City, MO, United States (NOCIX) (Operational) Recursive DNS (Operational) BER2 - Berlin, Germany (Speedbone) (Operational) LAX7 - Los Angeles, CA, United States (1200W) (Operational) BRU02 - Brussels, Belgium (Operational) SJC10 - San Jose, CA, United States (Operational) S3 Gateway (Operational) YUL04 - Montréal, QC, Canada (Operational) Mail Queue (Operational) Authoritative DNS (Operational) MRS01 - Marseille, France (Operational) EU Central (ber3) (Operational) IST01 - Istanbul, Turkey (Operational) LAX02 - Los Angeles, CA, United States (Operational) Analytics (Operational) BER03- Berlin, Germany (Operational) MIA2 - Miami, FL, US (Colohouse) (Operational) AP Southeast (sin3) (Operational) US East (iad1) (Operational)

2. resolved Apr 04, 2026, 05:35 PM UTC

   Status: Resolved The issue has been resolved. Affected components AP East (tpe1) (Operational) ZRH01 - Zürich , Switzerland (Operational) SJC10 - San Jose, CA, United States (Operational) JNB1 - Johannesburg, South Africa (Teraco JB1) (Operational) Recursive DNS (Operational) NRT4 - Tokyo, Japan (Equinix TY8) (Operational) US East (iad1) (Operational) DAL10 - Dallas, TX, United States (Equinix DA10) (Operational) ZAG01 - Zagreb, Croatia (Operational) Cloud Servers (Operational) DNS Updates (Operational) IST01 - Istanbul, Turkey (Operational) LED02 - St. Petersburg, Russia (Operational) EWR02 - Secaucus, NJ, United States (Operational) EU Central (ber3) (Operational) OSL02 - Oslo, Norway (Operational) MIA2 - Miami, FL, US (Colohouse) (Operational) TPE1 - Taipei (Chief LY) (Operational) AP Northeast (nrt4) (Operational) IAD01 - Ashburn, VA, United States (Operational) HKG12- Hong Kong (Equinix HK2) (Operational) DUB02 - Dublin, Ireland (Operational) NetBox (US East) (Operational) VIE01 - Vienna, Austria (Operational) AP Southeast (sin3) (Operational) US West (lax1) (Operational) SJC10 - San Jose, CA, United States (Equinix SV10) (Operational) Mail Queue (Operational) SOF01 - Sofia, Bulgaria (Operational) SIN3 - Singapore (Equinix SG3) (Operational) CPH02 - Copenhagen, Denmark (Operational) S3 EU Central (Berlin) (Operational) ATH01 - Athens, Grace (Operational) LIS01 - Lisbon, Portugal (Operational) OTP01 - Bucharest, Romania (Operational) Flow collector US (Operational) MCI1 - Kansas City, MO, United States (NOCIX) (Operational) EWR2 - Secaucus, NJ, United States (Equinix NY2) (Operational) FRA08 - Frankfurt, Germany (Operational) AP East (hkg12) (Operational) WAW03 - Warsaw, Poland (Operational) S3 Gateway (Operational) KHV01 - Khabarovsk, Russia (Operational) Authoritative DNS (Operational) ICN05 - Seoul, South Korea (Operational) SEA02 - Seattle, WA, United States (Operational) gNMI Telemetry EU (Operational) S3 US East (Ashburn) (Operational) MOW1 - Moscow, RU (M9) (Operational) Package Mirrors (Operational) LON2 - London, United Kingdom (Telehouse Docklands North) (Operational) LOS02 - Lagos, Nigeria (Operational) MIL02 - Milan, Italy (Operational) BER03- Berlin, Germany (Operational) LAX7 - Los Angeles, CA, United States (1200W) (Operational) Public API (Operational) YUL04 - Montréal, QC, Canada (Operational) BER2 - Berlin, Germany (Speedbone) (Operational) LON5 - Slough, United Kingdom (Equinix LD5) (Operational) LAX2 - Los Angeles, CA, United States (CoreSite LA2) (Operational) BER3 - Berlin, Germany (3U Telecom) (Operational) KBP01 - Kyiv, Ukraine (Operational) LAX02 - Los Angeles, CA, United States (Operational) PRG02 - Prague, Czech Republic (Operational) GRU03 - São Paulo, Brazil (Operational) MRS01 - Marseille, France (Operational) AMS2 - Amsterdam, Netherlands (NorthC Amsterdam) (Operational) MIA02 - Miami, FL, United States (Operational) Flow collector EU (Operational) Analytics (Operational) Traffic Steering (Operational) IAD1 - Ashburn, VA, United States (Equinix DC10) (Operational) STO02 - Stockholm, Sweden (Operational) BRU02 - Brussels, Belgium (Operational) SEA2 - Seattle, WA, United States (Digital Realty SEA10) (Operational) MAD02 - Madrid, Spain (Operational)