Connectivity issues in Moscow, RU (MOW1)

Update timeline

1. identified May 04, 2026, 07:44 AM UTC

   Status: Identified One of our transit providers in M9 experienced network disruption due to voltage drops within the datacenter. As a result, the provider’s network equipment rebooted unexpectedly. During the incident, customers may have observed a few brief packet drops while BGP reconverged and traffic was rerouted to our other upstream ISPs. Affected components LOS02 - Lagos, Nigeria (Operational) ATH01 - Athens, Grace (Operational) CPH02 - Copenhagen, Denmark (Operational) IST01 - Istanbul, Turkey (Operational) DUB02 - Dublin, Ireland (Operational) Public API (Operational) TPE1 - Taipei (Chief LY) (Operational) GRU03 - São Paulo, Brazil (Operational) SOF01 - Sofia, Bulgaria (Operational) HKG12- Hong Kong (Equinix HK2) (Operational) LAX7 - Los Angeles, CA, United States (1200W) (Operational) ZAG01 - Zagreb, Croatia (Operational) LIS01 - Lisbon, Portugal (Operational) MCI1 - Kansas City, MO, United States (NOCIX) (Operational) Traffic Steering (Operational) LON5 - Slough, United Kingdom (Equinix LD5) (Operational) DAL10 - Dallas, TX, United States (Equinix DA10) (Operational) MIA02 - Miami, FL, United States (Operational) S3 Gateway (Operational) S3 US East (Ashburn) (Operational) FRA2 - Frankfurt am Main, Germany (Equinix FR2) (Operational) Authoritative DNS (Operational) EU Central (ber3) (Operational) SEA02 - Seattle, WA, United States (Operational) VIE01 - Vienna, Austria (Operational) MIA2 - Miami, FL, US (Colohouse) (Operational) AP Northeast (nrt4) (Operational) BER3 - Berlin, Germany (3U Telecom) (Operational) WAW03 - Warsaw, Poland (Operational) S3 EU Central (Berlin) (Operational) PRG02 - Prague, Czech Republic (Operational) STO02 - Stockholm, Sweden (Operational) BRU02 - Brussels, Belgium (Operational) LED02 - St. Petersburg, Russia (Operational) IAD01 - Ashburn, VA, United States (Operational) NetBox (US East) (Operational) Analytics (Operational) DNS Updates (Operational) YUL04 - Montréal, QC, Canada (Operational) BER03- Berlin, Germany (Operational) SEA2 - Seattle, WA, United States (Digital Realty SEA10) (Operational) AP East (hkg12) (Operational) NRT4 - Tokyo, Japan (Equinix TY8) (Operational) KBP01 - Kyiv, Ukraine (Operational) EWR02 - Secaucus, NJ, United States (Operational) Flow collector EU (Operational) JNB1 - Johannesburg, South Africa (Teraco JB1) (Operational) MIL02 - Milan, Italy (Operational) MAD02 - Madrid, Spain (Operational) AMS2 - Amsterdam, Netherlands (NorthC Amsterdam) (Operational) LAX02 - Los Angeles, CA, United States (Operational) SJC10 - San Jose, CA, United States (Operational) NetBox (EU Central) (Operational) KHV01 - Khabarovsk, Russia (Operational) Mail Queue (Operational) FRA08 - Frankfurt, Germany (Operational) LON2 - London, United Kingdom (Telehouse Docklands North) (Operational) US West (lax1) (Operational) gNMI Telemetry EU (Operational) EWR2 - Secaucus, NJ, United States (Equinix NY2) (Operational) MRS01 - Marseille, France (Operational) ICN05 - Seoul, South Korea (Operational) ZRH01 - Zürich , Switzerland (Operational) Flow collector US (Operational) SJC10 - San Jose, CA, United States (Equinix SV10) (Operational) IAD1 - Ashburn, VA, United States (Equinix DC10) (Operational) MOW1 - Moscow, RU (M9) (Partial outage) SIN3 - Singapore (Equinix SG3) (Operational) AP Southeast (sin3) (Operational) OTP01 - Bucharest, Romania (Operational) OSL02 - Oslo, Norway (Operational) Package Mirrors (Operational) US East (iad1) (Operational) Recursive DNS (Operational) BER2 - Berlin, Germany (Speedbone) (Operational) Cloud Servers (Operational) AP East (tpe1) (Operational) LAX2 - Los Angeles, CA, United States (CoreSite LA2) (Operational) FRA13 - Frankfurt am Main, Germany (Digital Realty FRA13) (Operational)

2. resolved May 04, 2026, 08:04 AM UTC

   Status: Resolved The incident is resolved. The BGP sessions with the affected carrier have fully recovered. We have confirmed that we have been receiving full routing tables from the carrier again since 10:04. Affected components Recursive DNS (Operational) TPE1 - Taipei (Chief LY) (Operational) LON5 - Slough, United Kingdom (Equinix LD5) (Operational) CPH02 - Copenhagen, Denmark (Operational) FRA13 - Frankfurt am Main, Germany (Digital Realty FRA13) (Operational) AP Northeast (nrt4) (Operational) BER3 - Berlin, Germany (3U Telecom) (Operational) NetBox (US East) (Operational) MAD02 - Madrid, Spain (Operational) Public API (Operational) MIA2 - Miami, FL, US (Colohouse) (Operational) MOW1 - Moscow, RU (M9) (Operational) SIN3 - Singapore (Equinix SG3) (Operational) SEA02 - Seattle, WA, United States (Operational) VIE01 - Vienna, Austria (Operational) Authoritative DNS (Operational) SEA2 - Seattle, WA, United States (Digital Realty SEA10) (Operational) LAX7 - Los Angeles, CA, United States (1200W) (Operational) US East (iad1) (Operational) S3 Gateway (Operational) DNS Updates (Operational) Cloud Servers (Operational) SOF01 - Sofia, Bulgaria (Operational) NRT4 - Tokyo, Japan (Equinix TY8) (Operational) FRA08 - Frankfurt, Germany (Operational) AP East (tpe1) (Operational) KBP01 - Kyiv, Ukraine (Operational) Flow collector EU (Operational) KHV01 - Khabarovsk, Russia (Operational) OSL02 - Oslo, Norway (Operational) Package Mirrors (Operational) OTP01 - Bucharest, Romania (Operational) LAX02 - Los Angeles, CA, United States (Operational) IAD01 - Ashburn, VA, United States (Operational) Traffic Steering (Operational) MRS01 - Marseille, France (Operational) US West (lax1) (Operational) ATH01 - Athens, Grace (Operational) gNMI Telemetry EU (Operational) YUL04 - Montréal, QC, Canada (Operational) STO02 - Stockholm, Sweden (Operational) EWR2 - Secaucus, NJ, United States (Equinix NY2) (Operational) LIS01 - Lisbon, Portugal (Operational) EWR02 - Secaucus, NJ, United States (Operational) FRA2 - Frankfurt am Main, Germany (Equinix FR2) (Operational) SJC10 - San Jose, CA, United States (Equinix SV10) (Operational) LON2 - London, United Kingdom (Telehouse Docklands North) (Operational) AP Southeast (sin3) (Operational) DAL10 - Dallas, TX, United States (Equinix DA10) (Operational) IST01 - Istanbul, Turkey (Operational) SJC10 - San Jose, CA, United States (Operational) JNB1 - Johannesburg, South Africa (Teraco JB1) (Operational) Mail Queue (Operational) AMS2 - Amsterdam, Netherlands (NorthC Amsterdam) (Operational) DUB02 - Dublin, Ireland (Operational) ZAG01 - Zagreb, Croatia (Operational) WAW03 - Warsaw, Poland (Operational) MIA02 - Miami, FL, United States (Operational) GRU03 - São Paulo, Brazil (Operational) AP East (hkg12) (Operational) Flow collector US (Operational) S3 US East (Ashburn) (Operational) Analytics (Operational) PRG02 - Prague, Czech Republic (Operational) MIL02 - Milan, Italy (Operational) BER2 - Berlin, Germany (Speedbone) (Operational) ICN05 - Seoul, South Korea (Operational) IAD1 - Ashburn, VA, United States (Equinix DC10) (Operational) BER03- Berlin, Germany (Operational) HKG12- Hong Kong (Equinix HK2) (Operational) EU Central (ber3) (Operational) LAX2 - Los Angeles, CA, United States (CoreSite LA2) (Operational) BRU02 - Brussels, Belgium (Operational) NetBox (EU Central) (Operational) MCI1 - Kansas City, MO, United States (NOCIX) (Operational) LED02 - St. Petersburg, Russia (Operational) ZRH01 - Zürich , Switzerland (Operational) LOS02 - Lagos, Nigeria (Operational) S3 EU Central (Berlin) (Operational)