Mintra experienced a major incident on September 25, 2025 affecting ECDIS/Free Play, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
ECDIS/Free Play
Update timeline
- investigating Sep 25, 2025, 09:22 AM UTC
We are aware of issues surrounding the use of the Virtual ECDIS for Type-Specific Training. Users may encounter an error "You don't have access to this page" on a selection of virtual machines when attempting to open practice mode. User may also see the incorrect virtual machine assignment within their ECDIS course enrolment. Our teams are aware and are currently investigating this.
- monitoring Sep 25, 2025, 10:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 10:31 AM UTC
This incident has been resolved.