Milanote incident

Database performance impacted

Major Resolved View vendor source →

Milanote experienced a major incident on August 25, 2025 affecting Application Servers and Media Servers, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 03:43 PM UTC
Resolved
Aug 25, 2025, 05:17 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 25, 2025, 03:43 PM UTC

Affected components

Application ServersMedia Servers

Update timeline

  1. investigating Aug 25, 2025, 03:43 PM UTC

    Our database is experiencing degraded performance severely impacting the availability of the application.

  2. identified Aug 25, 2025, 03:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 25, 2025, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 25, 2025, 04:44 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 25, 2025, 05:17 PM UTC

    This incident has been resolved.