MightyCall Outage History

MightyCall had 7 outages in the last 2 years totaling 7h 30m of downtime — averaging 0.3 incidents per month.

There were 7 MightyCall outages since November 13, 2024 totaling 7h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mightycall.com

Minor July 13, 2026

Webphone Issues

Detected by Pingoru: Jul 13, 2026, 07:56 PM UTC
Resolved: Jul 13, 2026, 09:57 PM UTC
Duration: 2h 1m

Affected: WebphoneDesktop App (Win)Desktop App (Mac)

Timeline · 3 updates

investigating Jul 13, 2026, 07:56 PM UTC

We're currently investigating the issue with the unstable network conditions affecting the webphone reported by some users. Our team is working to identify the root cause and restore normal operation as soon as possible.
monitoring Jul 13, 2026, 08:13 PM UTC

A fix has been successfully deployed to resolve the issue with the unstable network conditions affecting the webphone. We're currently monitoring the platform closely to ensure stability. If you experience any further delays or issues with the webphone, please reach out to our support team. A final update will follow, once the issue is fully confirmed as resolved.
resolved Jul 13, 2026, 09:57 PM UTC

The issue with the unstable network conditions affecting the webphone experienced by some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem.

Read the full incident report →

Major March 3, 2026

Issues with Inbound/Outbound Calls

Detected by Pingoru: Mar 03, 2026, 02:25 PM UTC
Resolved: Mar 03, 2026, 03:08 PM UTC
Duration: 43m

Affected: WebphoneMobile AppDesktop App (Win)Desktop App (Mac)Deskphones & Softphones

Timeline · 3 updates

investigating Mar 03, 2026, 02:25 PM UTC

We're currently investigating the issue with inbound calls not ringing as well as audio issues with some outbound calls reported by some users. Our team is working to identify the root cause and restore normal operation as soon as possible.
monitoring Mar 03, 2026, 02:53 PM UTC

A fix has been successfully deployed to resolve the inbound/outbound call issues. We're currently monitoring the platform closely to ensure stability. If you experience any further delays or issues with inbound/outbound calls, please reach out to our support team. A final update will follow, once the issue is fully confirmed as resolved.
resolved Mar 03, 2026, 03:08 PM UTC

The issue with inbound/outbound calls experienced by some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem.

Read the full incident report →

Major January 20, 2026

Call Center Service Availability Issues

Detected by Pingoru: Jan 20, 2026, 12:54 AM UTC
Resolved: Jan 20, 2026, 01:10 AM UTC
Duration: 15m

Affected: WebphoneWeb PanelMobile AppDesktop App (Win)Desktop App (Mac)

Timeline · 3 updates

investigating Jan 20, 2026, 12:54 AM UTC

We're currently investigating a temporary service disruption affecting the accessibility on the web & mobile platforms for some Call Center users. This issue is the result of an ongoing DDoS attack, which is impacting availability and performance. Our engineering team is actively mitigating the attack and working to restore full service as quickly as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.
monitoring Jan 20, 2026, 01:04 AM UTC

Our team has successfully mitigated the DDoS attack impacting access to the web & mobile platforms for some Call Center users. Service availability has been restored, and we are currently monitoring platform performance to ensure stability.
resolved Jan 20, 2026, 01:10 AM UTC

The DDoS attack impacting access to the web & mobile platforms for some Call Center users has been fully mitigated, and service has remained stable. This incident is now resolved. We have confirmed there is no evidence of unauthorized access or any customer data compromised: the impact was limited to temporary service availability issues. We apologize for the disruption and appreciate your patience while our team worked to restore normal operations.

Read the full incident report →

Minor July 16, 2025

Issue with Displaying Statuses for Some Users

Detected by Pingoru: Jul 16, 2025, 03:00 PM UTC
Resolved: Jul 16, 2025, 03:54 PM UTC
Duration: 54m

Affected: WebphoneWeb Panel

Timeline · 4 updates

investigating Jul 16, 2025, 03:00 PM UTC

We're currently investigating an issue that may be affecting the display of statuses on the web for some users. Our team is actively working to identify the root cause and implement a fix. We'll provide an update as soon as more information is available. Thank you for your patience.
identified Jul 16, 2025, 03:08 PM UTC

We've identified the cause of the issue affecting the display of statuses on the web for some users. Our team is currently working on a fix, we'll provide another update shortly. Thank you for bearing with us.
monitoring Jul 16, 2025, 03:15 PM UTC

A fix has been applied for the issue affecting the display of statuses on the web for some users. We're currently monitoring system performance to ensure everything is functioning as expected. We'll provide a final update once the issue is fully confirmed as resolved. Thank you for your continued patience.
resolved Jul 16, 2025, 03:54 PM UTC

The issue affecting the display of statuses on the web for some users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to address and resolve the problem.

Read the full incident report →

Minor June 4, 2025

Delays in Real-Time Event Display

Detected by Pingoru: Jun 04, 2025, 08:15 PM UTC
Resolved: Jun 04, 2025, 10:06 PM UTC
Duration: 1h 51m

Affected: Web Panel

Timeline · 3 updates

identified Jun 04, 2025, 08:15 PM UTC

Some users may be experiencing delays in the display of real-time events in the Agent Workspace. Our team has identified the issue and working to restore full functionality as quickly as possible. We'll provide updates as soon as more information is available. Thank you for your patience.
monitoring Jun 04, 2025, 09:38 PM UTC

A fix has been implemented to address the delays in the display of real-time events in the Agent Workspace. We're currently monitoring the results to ensure everything is working as expected. We'll continue to keep an eye on the performance and will share another update shortly. Thanks for bearing with us.
resolved Jun 04, 2025, 10:06 PM UTC

The issue affecting the delays in the display of real-time events in the Agent Workspace has been fully resolved. All events are now displayed normally. Thank you for your patience while we have been working to address this incident.

Read the full incident report →

Major March 22, 2025

Intermittent Call Issues

Detected by Pingoru: Mar 22, 2025, 04:48 PM UTC
Resolved: Mar 22, 2025, 05:22 PM UTC
Duration: 33m

Affected: WebphoneMobile AppDeskphones & Softphones

Timeline · 3 updates

identified Mar 22, 2025, 04:48 PM UTC

We're currently having intermittent call issues due to a local incident. The incident have been identified, and it's being currently worked on. We will keep our customers updated of any developments.
monitoring Mar 22, 2025, 05:11 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 22, 2025, 05:22 PM UTC

This incident has been resolved.

Read the full incident report →

Critical November 13, 2024

Inbound/Outbound Call Issues

Detected by Pingoru: Nov 13, 2024, 09:20 PM UTC
Resolved: Nov 13, 2024, 10:31 PM UTC
Duration: 1h 11m

Affected: WebphoneMobile AppDeskphones & Softphones

Timeline · 6 updates

investigating Nov 13, 2024, 09:20 PM UTC

We're currently investigating the issue with inbound & outbound calls. The issue has been escalated to the upstream carrier, we're working together to resolve it as soon as possible.
investigating Nov 13, 2024, 09:21 PM UTC

We are continuing to investigate this issue.
investigating Nov 13, 2024, 09:43 PM UTC

We are continuing to investigate this issue.
identified Nov 13, 2024, 10:07 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 13, 2024, 10:24 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 13, 2024, 10:31 PM UTC

This incident has been resolved.

Read the full incident report →