Mezmo Outage History

Mezmo is up right now

Mezmo had 11 outages in the last 2 years totaling 42h 45m of downtime — averaging 0.5 incidents per month.

There were 11 Mezmo outages since October 26, 2024 totaling 42h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mezmo.com

Minor October 20, 2025

Impact of AWS Issues

Detected by Pingoru
Oct 20, 2025, 05:00 PM UTC
Resolved
Oct 21, 2025, 02:08 AM UTC
Duration
9h 7m
Affected: Log Ingestion (Agent/REST API/Code Libraries)Ingestion / SourcesLog Ingestion (Syslog)Web AppLivetail
Timeline · 5 updates
  1. identified Oct 20, 2025, 05:00 PM UTC

    The latency and error rate issues that AWS is currently experiencing is now affecting the performance of the Mezmo platform. We will do everything we can to mitigate the impact and recover as quickly as possible once AWS has resolved their issues. See here for more detail on what is happening with AWS: https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 06:49 PM UTC

    AWS is reporting that services on their end are recovering, and we are seeing evidence to support that on our end.

  3. monitoring Oct 20, 2025, 06:49 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 10:46 PM UTC

    We are continuing to monitor our platform for any further issues during AWS' recovery.

  5. resolved Oct 21, 2025, 02:08 AM UTC

    Mezmo is no longer seeing impacts from the AWS events of today. We will continue to monitor our services and respond if we notice any abnormalities.

Read the full incident report →

Major September 15, 2025

Search performance issues

Detected by Pingoru
Sep 15, 2025, 08:18 PM UTC
Resolved
Sep 15, 2025, 09:16 PM UTC
Duration
58m
Affected: SearchLivetail
Timeline · 3 updates
  1. identified Sep 15, 2025, 08:18 PM UTC

    We have identified that there are some performance issues related to search in Mezmo Log Analysis. We are currently working to resolve the problem. Your data is still be ingested, indexed, and retained but are slow to display in the live tail because of the issues with Search. Please subscribe to the page to stay updated.

  2. monitoring Sep 15, 2025, 08:51 PM UTC

    Search performance should be returning to normal. You may notice some degraded performance.

  3. resolved Sep 15, 2025, 09:16 PM UTC

    The issues with Search in Live Tail have been resolved, and Search performance is back to normal.

Read the full incident report →

Notice September 9, 2025

Problems with Search

Detected by Pingoru
Sep 09, 2025, 08:49 PM UTC
Resolved
Sep 09, 2025, 11:52 PM UTC
Duration
3h 3m
Affected: SearchLivetail
Timeline · 4 updates
  1. identified Sep 09, 2025, 08:49 PM UTC

    Apologies Mezmo customers as we are again experiencing problems with our Search Engine and live tail. We have identified the problem and are actively working to fix it now.

  2. identified Sep 09, 2025, 09:04 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 09, 2025, 11:51 PM UTC

    At this time services are restored. Mezmo continues to perform diagnosis to identify and address the root causes or triggers for degradations in service, with engineering staying on high alert for any recurrences. We sincerely apologize for the impacts this incident may have had to your services.

  4. resolved Sep 09, 2025, 11:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 8, 2025

Issue with Search

Detected by Pingoru
Sep 08, 2025, 07:55 PM UTC
Resolved
Sep 08, 2025, 09:53 PM UTC
Duration
1h 57m
Affected: Search
Timeline · 3 updates
  1. investigating Sep 08, 2025, 07:55 PM UTC

    Mezmo has identified an issue with our search engine which is preventing events from being displayed in live tail. We are actively working on the problem and expect to have it resolved shortly. Please subscribe to this page for updates on this issue.

  2. monitoring Sep 08, 2025, 09:24 PM UTC

    Impacts from this issue are currently mitigated. Mezmo engineering continues to investigate the underlying causes of this issue and will leave this ticket in a monitoring state for now.

  3. resolved Sep 08, 2025, 09:53 PM UTC

    Mezmo has made a backend change that we believe should mitigate this issue in the future. Mezmo will continue to proactively monitor the platform for any signs of recurrence. Please reach out through our normal support channels if you are still experiencing issues at this time or need further information about this incident. We apologize for the impacts this incident may have had to your services.

Read the full incident report →

Minor June 9, 2025

Intermittent issues

Detected by Pingoru
Jun 09, 2025, 10:02 AM UTC
Resolved
Jun 09, 2025, 10:44 AM UTC
Duration
41m
Affected: Web App
Timeline · 4 updates
  1. investigating Jun 09, 2025, 10:02 AM UTC

    We are experiencing intermittent issues with the Web App

  2. identified Jun 09, 2025, 10:04 AM UTC

    The problem has been identified and our infrastructure team is working on the resolution

  3. monitoring Jun 09, 2025, 10:35 AM UTC

    A fix has been implemented. The backlog is being processed.

  4. resolved Jun 09, 2025, 10:44 AM UTC

    The issue has been resolved. The processing of the backlog is progressing, and all delayed logs will be available shortly

Read the full incident report →

Minor April 11, 2025

Issues accessing logs in boards and screens

Detected by Pingoru
Apr 11, 2025, 07:17 PM UTC
Resolved
Apr 11, 2025, 09:03 PM UTC
Duration
1h 46m
Affected: Web App
Timeline · 2 updates
  1. investigating Apr 11, 2025, 07:17 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 11, 2025, 09:03 PM UTC

    This incident has been resolved. All services are fully operational.

Read the full incident report →

Minor April 2, 2025

Intermittent Pipeline Service Degradation

Detected by Pingoru
Apr 02, 2025, 08:08 PM UTC
Resolved
Apr 02, 2025, 10:17 PM UTC
Duration
2h 8m
Affected: Ingestion / Sources
Timeline · 2 updates
  1. investigating Apr 02, 2025, 08:08 PM UTC

    We are currently experiencing intermittent issues with our Pipeline service and are actively investigating the matter. Some customers may experience delays in the Pipeline data.

  2. resolved Apr 02, 2025, 10:17 PM UTC

    The Pipeline service has resumed. All services are fully operational.

Read the full incident report →

Major March 18, 2025

Unable to view the logs

Detected by Pingoru
Mar 18, 2025, 01:33 PM UTC
Resolved
Mar 18, 2025, 02:29 PM UTC
Duration
56m
Affected: Web AppSearch
Timeline · 4 updates
  1. investigating Mar 18, 2025, 01:33 PM UTC

    We are currently investigating the issue.

  2. identified Mar 18, 2025, 01:45 PM UTC

    The issue has been identified and the fix implemented.

  3. monitoring Mar 18, 2025, 01:50 PM UTC

    We are monitoring the performance. There is some lag and once it's been fully processed all the recent logs will be available.

  4. resolved Mar 18, 2025, 02:29 PM UTC

    This incident has been resolved.

Read the full incident report →