Metabase had 4 outages in the last 2 years totaling 9h 1m of downtime — averaging 0.2 incidents per month.
There were 4 Metabase outages since January 6, 2025 totaling 9h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
Our cloud service provider reported an outage on one of their key services in a region, leading to other services that depended on it to fail. Metabase token check service relies on one of these services to work, which led to our service to fail and all instances that depend on this service were not able to start or be downgraded to non-premium instances (without any premium features working). Instances that did this token check before the outage did not see any issues. Service is now fully recovered
We are currently investigating this issue.
The issue has been resolved for impacted customers. We will be monitoring closely for the next several hours to insure there is not a recurrence.
We have identified the issue which caused some EU-based instances to become unresponsive, which we are tracking here: https://github.com/metabase/metabase/issues/56148 We have added additional monitoring to our cloud infrastructure to alert us if this issue appears again while we work on fixing the root cause.
Metabase store was unavailable intermittently for an hour due to a problem during the store update.