Metabase incident

Cloud service provider service outage leading to service interruption

Notice Resolved View vendor source →

Metabase experienced a notice incident on October 20, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 06:00 AM UTC
Resolved
Oct 20, 2025, 06:00 AM UTC
Duration
—
Detected by Pingoru
Oct 20, 2025, 06:00 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 09:58 AM UTC

    Our cloud service provider reported an outage on one of their key services in a region, leading to other services that depended on it to fail. Metabase token check service relies on one of these services to work, which led to our service to fail and all instances that depend on this service were not able to start or be downgraded to non-premium instances (without any premium features working). Instances that did this token check before the outage did not see any issues. Service is now fully recovered