MessageXchange Outage History

MessageXchange had 4 outages in the last 2 years totaling 49h 23m of downtime — averaging 0.2 incidents per month.

There were 4 MessageXchange outages since August 22, 2024 totaling 49h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.messagexchange.com

Minor September 9, 2025

MessageXchange Beta Test environment issue

Detected by Pingoru: Sep 09, 2025, 09:18 PM UTC
Resolved: Sep 10, 2025, 02:01 AM UTC
Duration: 4h 42m

Affected: Beta test environment

Timeline · 4 updates

investigating Sep 09, 2025, 09:18 PM UTC

We are investigating an issue affecting our Beta Test environment, and will update with more information shortly.
monitoring Sep 09, 2025, 09:28 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 09, 2025, 09:28 PM UTC

We are continuing to monitor for any further issues.
resolved Sep 10, 2025, 02:01 AM UTC

This incident has been resolved.

Read the full incident report →

Notice August 21, 2025

www.messagexchange.com certificate issues

Detected by Pingoru: Aug 21, 2025, 04:31 AM UTC
Resolved: Aug 21, 2025, 11:31 PM UTC
Duration: 19h

Affected: MessageXchange web siteMessage processing

Timeline · 2 updates

monitoring Aug 21, 2025, 04:31 AM UTC

We are aware of some clients having problems connecting to www.messagexchange.com since our certificate change this morning. If you're having issues, please check that your certificate store is up to date. Normally this is done as part of your operating system's patches. If not up to date, you may need to manually load the new Sectigo intermediate certificate - this included in our cert chain, available for download here: https://support.messagexchange.com/support/solutions/articles/7000058245-www-messagexchange-com-certificate Please contact Support if you need more information. [email protected]
resolved Aug 21, 2025, 11:31 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 15, 2025

Issue with AS2 MDNs

Detected by Pingoru: Jun 15, 2025, 11:44 PM UTC
Resolved: Jun 16, 2025, 01:17 AM UTC
Duration: 1h 33m

Affected: Message processing

Timeline · 4 updates

investigating Jun 15, 2025, 11:44 PM UTC

We are currently investigating an issue where we might send you an invalid MDN (electronic receipt) after you send an AS2 message to us. We are receiving and processing the AS2 message.
identified Jun 15, 2025, 11:54 PM UTC

We've identified the cause of the issue and have made a change to correct the MDNs. We're verifying the fix at the moment.
monitoring Jun 15, 2025, 11:58 PM UTC

We can confirm that MDNs are being sent correctly again. We will continue to monitor.
resolved Jun 16, 2025, 01:17 AM UTC

This issue with invalid MDNs has been resolved at 9:49 am AEST.

Read the full incident report →

Minor August 22, 2024

Delays to some AS2 messages

Detected by Pingoru: Aug 22, 2024, 03:55 AM UTC
Resolved: Aug 23, 2024, 04:03 AM UTC
Duration: 1d

Affected: Message processing

Timeline · 3 updates

identified Aug 22, 2024, 03:55 AM UTC

Some AS2 messages are currently experiencing delays. This is related to today's scheduled certificate change, as previously communicated. This change requires certain trading partners to update their settings. We are actively contacting those affected to help them complete the necessary updates.
monitoring Aug 22, 2024, 07:34 AM UTC

Most AS2 messages are now sending correctly. We'll continue to monitor and work with the small number of remaining affected trading partners to help them resolve any issues.
resolved Aug 23, 2024, 04:03 AM UTC

AS2 messages are flowing as normal, with delays isolated to two trading partners. We're continuing to follow up and assist them to resolve their issues.

Read the full incident report →