MessageXchange incident

ATO Outage > Superannuation and Single Touch Payroll services are unavailable

Major Resolved View vendor source →

MessageXchange experienced a major incident on October 11, 2018 affecting SuperStream processing and Single touch payroll processing, lasting 4h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2018, 11:36 PM UTC
Resolved
Oct 12, 2018, 04:34 AM UTC
Duration
4h 57m
Detected by Pingoru
Oct 11, 2018, 11:36 PM UTC

Affected components

SuperStream processingSingle touch payroll processing

Update timeline

  1. monitoring Oct 11, 2018, 11:36 PM UTC

    The ATO is currently experiencing a major outage. They are unable to process SuperTICK, SuperMatch, MAAS, MATS and Single Touch Payroll messages. MessageXchange will queue any messages for the ATO and process them once the ATO services are available again. Further information on the status of the ATO services may be found at http://sses.status.ato.gov.au/ and https://sbr2-status.mybluemix.net/

  2. resolved Oct 12, 2018, 04:34 AM UTC

    The ATO has advised their services are operating again. Messages to the ATO are being processed again. We will continue to monitor.