MessageXchange incident

Slow reponse time

Minor Resolved View vendor source →

MessageXchange experienced a minor incident on October 22, 2018 affecting MessageXchange web site and Message processing, lasting 9h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2018, 01:46 AM UTC
Resolved
Oct 22, 2018, 11:21 AM UTC
Duration
9h 35m
Detected by Pingoru
Oct 22, 2018, 01:46 AM UTC

Affected components

MessageXchange web siteMessage processing

Update timeline

  1. investigating Oct 22, 2018, 01:46 AM UTC

    We are seeing slow response times on MessageXchange at present. This is being investigated.

  2. identified Oct 22, 2018, 03:46 AM UTC

    The issue has been identified and a fix will be deployed between 8PM and 10PM AEDT tonight. No interruption to service is expected.

  3. monitoring Oct 22, 2018, 09:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2018, 11:21 AM UTC

    This incident has been resolved.