MessageXchange incident

Slow response time

Minor Resolved View vendor source →

MessageXchange experienced a minor incident on October 23, 2018 affecting MessageXchange web site and Message processing and 1 more component, lasting 5h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2018, 12:15 AM UTC
Resolved
Oct 23, 2018, 06:12 AM UTC
Duration
5h 56m
Detected by Pingoru
Oct 23, 2018, 12:15 AM UTC

Affected components

MessageXchange web siteMessage processingFormXchange

Update timeline

  1. investigating Oct 23, 2018, 12:15 AM UTC

    We are seeing slow response times on some screens. This is being investigated.

  2. investigating Oct 23, 2018, 12:32 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 23, 2018, 03:30 AM UTC

    Response times are improving. We are continuing to monitor the system.

  4. resolved Oct 23, 2018, 06:12 AM UTC

    This incident has been resolved.