MessageXchange incident

Slow response on some screens

Minor Resolved View vendor source →

MessageXchange experienced a minor incident on October 24, 2018 affecting MessageXchange web site and FormXchange, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2018, 01:39 AM UTC
Resolved
Oct 24, 2018, 06:27 AM UTC
Duration
4h 47m
Detected by Pingoru
Oct 24, 2018, 01:39 AM UTC

Affected components

MessageXchange web siteFormXchange

Update timeline

  1. investigating Oct 24, 2018, 01:39 AM UTC

    We are experiencing slow response times on some screens due to heavy load.

  2. monitoring Oct 24, 2018, 04:18 AM UTC

    Response times are improving. We will continue to monitor the system.

  3. resolved Oct 24, 2018, 06:27 AM UTC

    System response times are back to normal now. We will continue to monitor, particularly during business hours when the system is at its busiest.