MessageXchange incident

Slow response time on some screens

Minor Resolved View vendor source →

MessageXchange experienced a minor incident on October 25, 2018 affecting MessageXchange web site and FormXchange, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2018, 12:12 AM UTC
Resolved
Oct 26, 2018, 02:37 AM UTC
Duration
1d 2h
Detected by Pingoru
Oct 25, 2018, 12:12 AM UTC

Affected components

MessageXchange web siteFormXchange

Update timeline

  1. investigating Oct 25, 2018, 12:12 AM UTC

    We are continuing to monitor and optimise operations, however you may see delays on some screens today due to heavy load. We apologise for any inconvenience caused.

  2. identified Oct 25, 2018, 12:48 AM UTC

    We believe any performance issues are affecting only specific FormXchange Community pages. This is being investigated.

  3. resolved Oct 26, 2018, 02:37 AM UTC

    More processing capacity was added to address the delays experienced by some customers. System status will continue to be monitored.