MessageXchange experienced a minor incident on November 25, 2018 affecting MessageXchange web site and FormXchange, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2018, 08:18 PM UTC
We are investigating an issue affecting portal logon for some users on the MessageXchange service, and will update with more information shortly.
- monitoring Nov 25, 2018, 09:05 PM UTC
Some users were affected by portal logon issues this morning. If the system asked you to change your password repeatedly, please try to logon again with the most recent password that you tried. If this is unsuccessful, please utilise the Forgotten Password link on the logon page. If you are still having problems, please contact Support. Apologies for the disruption to your service.
- resolved Nov 25, 2018, 11:34 PM UTC
This incident has been resolved. If you are still having problems logging on, please contact Support.