MessageXchange experienced a minor incident on February 8, 2019 affecting Single touch payroll processing, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Single touch payroll processing
Update timeline
- identified Feb 08, 2019, 02:51 AM UTC
Some STP response messages are being delayed due to an ATO issue. The ATO advise us this is expected to be rectified by Monday 11/2/2019. Please contact Support if you have any questions.
- resolved Feb 11, 2019, 05:59 AM UTC
The ATO's fix has been deployed, and we have now pulled a majority of responses. The ATO is investigating a small number of pending responses. We have contacted affected clients. If you need more details, please contact Support.