MessageXchange experienced a major incident on February 14, 2021 affecting FormXchange, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
FormXchange
Update timeline
- investigating Feb 14, 2021, 10:32 PM UTC
We have an issue affecting some FormXchange users. You may see error messages when trying to generate an invoice or an ASN. We are investigating this as a matter of priority, and hope to have it resolved soon.
- investigating Feb 14, 2021, 10:54 PM UTC
There is still an issue with ASNs, which is being investigated, however we believe the Invoice issue is resolved. Please email [email protected] if you are still having problems with Invoices.
- monitoring Feb 15, 2021, 12:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 15, 2021, 02:35 AM UTC
This issue has been resolved. If you are having any problems, please contact [email protected]