MessageXchange incident

MessageXchange web site was unreachable

Notice Resolved View vendor source →

MessageXchange experienced a notice incident on October 27, 2021 affecting MessageXchange web site and Message processing and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 27, 2021, 12:00 AM UTC
Resolved
Oct 27, 2021, 03:08 AM UTC
Duration
3h 8m
Detected by Pingoru
Oct 27, 2021, 12:00 AM UTC

Affected components

MessageXchange web siteMessage processingFormXchange

Update timeline

  1. monitoring Oct 27, 2021, 12:00 AM UTC

    An incident caused our www platform to be unreachable for several minutes. It is now up, but this may have caused delayed some messages, and portal and FormXchange access was disrupted. We apologise for any inconvenience. We are investigating the cause.

  2. resolved Oct 27, 2021, 03:08 AM UTC

    This incident has been resolved. Investigations are continuing into the cause.