MessageXchange experienced a major incident on December 4, 2021 affecting MessageXchange web site and Message processing and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
MessageXchange web siteMessage processingSuperStream processingFile transfer servicesFormXchangeSingle touch payroll processing
Update timeline
- investigating Dec 04, 2021, 07:49 PM UTC
Some users may find the www.messagexchange.com site, ebms and SFTP services are unreachable. We are investigating the issue.
- monitoring Dec 04, 2021, 08:38 PM UTC
Affected services are reachable again. Some messages may be delayed. We are still investigating the cause of this issue.
- resolved Dec 04, 2021, 09:13 PM UTC
This incident has been resolved. We are continuing to investigate the root cause of the issue.