MessageXchange incident

Message processing delays

Minor Resolved View vendor source →

MessageXchange experienced a minor incident on June 6, 2022 affecting MessageXchange web site and Message processing, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2022, 02:29 AM UTC
Resolved
Jun 06, 2022, 09:06 AM UTC
Duration
6h 36m
Detected by Pingoru
Jun 06, 2022, 02:29 AM UTC

Affected components

MessageXchange web siteMessage processing

Update timeline

  1. investigating Jun 06, 2022, 02:29 AM UTC

    We are currently experiencing delays and slow processing on some messages. This is being investigated.

  2. investigating Jun 06, 2022, 05:45 AM UTC

    We are still working on reducing the delays. We're seeing improvements in the processing time and delays are reducing.

  3. investigating Jun 06, 2022, 06:36 AM UTC

    We are continuing to see improvements in the message processing time and the backlog is clearing.

  4. resolved Jun 06, 2022, 09:06 AM UTC

    Message wait times and processing times are now back to normal. We are continuing to monitor our systems and we are investigating the root cause of the issue.