MessageXchange experienced a minor incident on June 20, 2022 affecting Single touch payroll processing, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Single touch payroll processing
Update timeline
- investigating Jun 20, 2022, 02:17 AM UTC
Single Touch Payroll: MessageXchange is experiencing some errors when sending submissions to the ATO. MessageXchange is continuing to re-send these messages and is in communication with the ATO to resolve this issue. If your messages are still pending after three business days, please contact our support team to investigate further.
- monitoring Jun 21, 2022, 02:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 22, 2022, 04:18 AM UTC
This incident has been resolved.