MessageXchange incident

MessageXchange web site and endpoints may be unreachable

Major Resolved View vendor source →

MessageXchange experienced a major incident on December 19, 2022 affecting MessageXchange web site and Message processing and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2022, 11:32 AM UTC
Resolved
Dec 19, 2022, 01:05 PM UTC
Duration
1h 33m
Detected by Pingoru
Dec 19, 2022, 11:32 AM UTC

Affected components

MessageXchange web siteMessage processingFile transfer servicesFormXchange

Update timeline

  1. investigating Dec 19, 2022, 11:32 AM UTC

    You may experience sporadic issues connecting to some MessageXchange endpoints and web pages. We are investigating.

  2. monitoring Dec 19, 2022, 12:19 PM UTC

    Connection to MessageXchange is now working as expected, and we are continuing to monitor.

  3. resolved Dec 19, 2022, 01:05 PM UTC

    This incident has now been resolved and all delayed messages have been sent. Sorry to those affected by this.