MessageXchange experienced a critical incident on March 12, 2023 affecting MessageXchange web site and Message processing and 1 more component, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
MessageXchange web siteMessage processingSuperStream processingFormXchange
Update timeline
- investigating Mar 12, 2023, 10:30 PM UTC
We are investigating an issue affecting the Messagexchange service, and will update with more information shortly.
- investigating Mar 12, 2023, 11:11 PM UTC
There is an outage at our cloud provider currently affecting several of our services/endpoints, including www, sftp, ebms3, ebms3ma. This is being investigated.
- investigating Mar 13, 2023, 12:09 AM UTC
This issue is still being investigated.
- monitoring Mar 13, 2023, 12:43 AM UTC
All MessageXchange services are now reachable again. We are continuing to monitor for issues.
- resolved Mar 13, 2023, 01:58 AM UTC
This issue is resolved. We are continuing to monitor, and are checking for any affected messages.