MessageXchange incident

Slow message processing for some messages on MessageXchange

Minor Resolved View vendor source →

MessageXchange experienced a minor incident on August 21, 2023 affecting MessageXchange web site and Message processing and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2023, 06:08 AM UTC
Resolved
Aug 21, 2023, 08:36 AM UTC
Duration
2h 27m
Detected by Pingoru
Aug 21, 2023, 06:08 AM UTC

Affected components

MessageXchange web siteMessage processingSuperStream processingFile transfer servicesFormXchangeSingle touch payroll processing

Update timeline

  1. investigating Aug 21, 2023, 06:08 AM UTC

    We are investigating an issue affecting the MessageXchange service - some messages are slow to be processed. We are investigating this now and we will update this page with more information shortly.

  2. investigating Aug 21, 2023, 06:41 AM UTC

    Message queues are coming down now. We're continuing to monitor this and will post more updates as we have them. We apologise to anyone affected by this.

  3. monitoring Aug 21, 2023, 07:13 AM UTC

    We’re seeing the message queue continue to drop steadily and we’re now monitoring this issue.

  4. resolved Aug 21, 2023, 08:36 AM UTC

    The queue has now cleared and we’re marking this incident as resolved. Again, apologies to anyone affected by this.