MessageXchange incident

www3 unreachable; portal errors; messages delayed

Critical Resolved View vendor source →

MessageXchange experienced a critical incident on August 30, 2023 affecting MessageXchange www3 web site, lasting 12h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 12:13 PM UTC
Resolved
Aug 31, 2023, 12:45 AM UTC
Duration
12h 31m
Detected by Pingoru
Aug 30, 2023, 12:13 PM UTC

Affected components

MessageXchange www3 web site

Update timeline

  1. investigating Aug 30, 2023, 12:13 PM UTC

    We are currently investigating this issue.

  2. identified Aug 30, 2023, 12:27 PM UTC

    Connectivity and availability problems with our upstream provider have impacted some MessageXchange services. We are closely monitoring the issue with our service provider's team.

  3. identified Aug 30, 2023, 01:44 PM UTC

    Our service provider has identified the issue, and they are working to restore the service. There is no exact ETA at this stage. We are working very closely with our service provider on this issue.

  4. monitoring Aug 30, 2023, 09:12 PM UTC

    The system is up and we are monitoring

  5. resolved Aug 31, 2023, 12:45 AM UTC

    This incident has been resolved.