MessageXchange incident

SSCC label barcode issue

Major Resolved View vendor source →

MessageXchange experienced a major incident on March 24, 2024 affecting FormXchange, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2024, 10:17 PM UTC
Resolved
Mar 25, 2024, 12:27 AM UTC
Duration
2h 9m
Detected by Pingoru
Mar 24, 2024, 10:17 PM UTC

Affected components

FormXchange

Update timeline

  1. investigating Mar 24, 2024, 10:17 PM UTC

    We are investigating an issue affecting printing of SSCC label barcodes. We are working to resolve this as a priority.

  2. monitoring Mar 24, 2024, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2024, 12:27 AM UTC

    This incident has been resolved.