MessageXchange experienced a minor incident on August 22, 2024 affecting Message processing, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 22, 2024, 03:55 AM UTC
Some AS2 messages are currently experiencing delays. This is related to today's scheduled certificate change, as previously communicated. This change requires certain trading partners to update their settings. We are actively contacting those affected to help them complete the necessary updates.
- monitoring Aug 22, 2024, 07:34 AM UTC
Most AS2 messages are now sending correctly. We'll continue to monitor and work with the small number of remaining affected trading partners to help them resolve any issues.
- resolved Aug 23, 2024, 04:03 AM UTC
AS2 messages are flowing as normal, with delays isolated to two trading partners. We're continuing to follow up and assist them to resolve their issues.