Mesh Security incident

Emails slow to process on EU service

Minor Resolved View vendor source →

Mesh Security experienced a minor incident on March 31, 2023 affecting Inbound Email Security and Outbound Email Security, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 12:09 PM UTC
Resolved
Mar 31, 2023, 04:02 PM UTC
Duration
3h 52m
Detected by Pingoru
Mar 31, 2023, 12:09 PM UTC

Affected components

Inbound Email SecurityOutbound Email Security

Update timeline

  1. investigating Mar 31, 2023, 12:09 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 31, 2023, 01:10 PM UTC

    We believe this was caused by an Azure networking issue which caused emails to queue. All queues have cleared and email is now processing as normal. We are continuing to monitor and have prepared to failover in the even of a reoccurrence

  3. monitoring Mar 31, 2023, 01:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2023, 04:02 PM UTC

    This incident has been resolved.