Mesh Security incident
US Mesh Gateway: Emails slow to process on US service
Mesh Security experienced a minor incident on October 5, 2023 affecting Inbound Email Security and Outbound Email Security and 1 more component, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2023, 01:49 PM UTC
Correction to previous notification: We are experiencing some slight delays to inbound email on our US service. We believe this is being caused by an Azure networking issue and are currently investigating further.
- investigating Oct 05, 2023, 01:54 PM UTC
We are continuing to investigate this issue.
- identified Oct 05, 2023, 02:32 PM UTC
Our team has alerted Microsoft to the internal Azure issue and we are awaiting their response. We are investigating potential workarounds and will keep you up-to-date.
- resolved Oct 05, 2023, 02:58 PM UTC
The issue has now been resolved. Email queues have cleared, and new emails are being processed as normal. Thank you for your patience!