MeridianLink incident

J.D. Powers error - Object reference not set to an instance of an object.System.NullReferenceException

Minor Resolved View vendor source →

MeridianLink experienced a minor incident on December 11, 2025 affecting Consumer App - Other Partner Integrations, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 04:26 PM UTC
Resolved
Dec 12, 2025, 04:49 PM UTC
Duration
1d
Detected by Pingoru
Dec 11, 2025, 04:26 PM UTC

Affected components

Consumer App - Other Partner Integrations

Update timeline

  1. investigating Dec 11, 2025, 04:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 11, 2025, 04:59 PM UTC

    Our team has cleared the cache and believes the issue is resolved. If you have an open support case, please confirm that J.D. Powers is now functioning as expected. Thank you for your patience.

  3. identified Dec 11, 2025, 09:34 PM UTC

    Development has identified the issue and will deploy a hotfix tonight. If you opened a case for this issue, please update it tomorrow morning to confirm whether the problem is resolved.

  4. resolved Dec 12, 2025, 04:49 PM UTC

    This incident has been resolved.