MeridianLink incident

DecisionAssist Pricing Engine issue causing delay in posting today's rates for OpenClose, Mortgage Access

Notice Resolved View vendor source →

MeridianLink experienced a notice incident on December 24, 2025 affecting OpenClose and Mortgage Access and 1 more component, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2025, 03:13 PM UTC
Resolved
Dec 24, 2025, 04:32 PM UTC
Duration
1h 19m
Detected by Pingoru
Dec 24, 2025, 03:13 PM UTC

Affected components

OpenCloseMortgage AccessOpenClose Pricing Engine (PriceMyLoan)

Update timeline

  1. investigating Dec 24, 2025, 03:13 PM UTC

    For lenders using DecisionAssist for pricing (not PML PriceMyLoan), today's rates will be delayed because of an issue with the DecisionAssist pricing engine. Once we have more information, we will update you.

  2. identified Dec 24, 2025, 03:56 PM UTC

    Engineering continues to work on this issue. The rates team has been able to publish some rates, but not all rates have been published yet. As soon as we have more details, we will provide an update.

  3. identified Dec 24, 2025, 04:15 PM UTC

    Engineering has fixed the root cause of the issue that was preventing the rates team from publishing rates. The rates team is now working on publishing the remainder of today's rates. Once this has been completed, we will update you.

  4. resolved Dec 24, 2025, 04:32 PM UTC

    All rates have now been published. This issue is resolved.