MeridianLink experienced a minor incident on September 16, 2026 affecting Global, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Global
Update timeline
- identified Sep 16, 2026, 01:02 PM UTC
We have identified the cause of the issue impacting our Resources Center (Client Portal) and confirmed it is related to a third‑party vendor dependency. Our vendor partner is actively working on a resolution, and we are closely coordinating with them to support progress and minimize impact. This issue is impacting both Chat and Salesforce cases. We are currently experiencing latency and intermittent errors. We will continue to share updates as we receive additional information.
- resolved Sep 16, 2026, 01:55 PM UTC
This incident has been resolved.