Meridian experienced a major incident on January 10, 2024 affecting MzeroManage Portal Website, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
MzeroManage Portal Website
Update timeline
- identified Jan 10, 2024, 02:36 PM UTC
We've identified an ongoing outage of MzeroManage web services provided by the mzeronet.com domain. As of current, it does not appear to affect other Manage services such as web services provided by manage.meridiankiosks.com or Manage view services.
- monitoring Jan 10, 2024, 02:48 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 10, 2024, 02:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 10, 2024, 04:29 PM UTC
This incident has been resolved.