Meridian experienced a major incident on February 6, 2023 affecting MzeroPay, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 06, 2023, 09:17 PM UTC
Meridian is tracking an upstream reported outage of Chase, Elavon, First Data, Global payments and TSYS who are utilizing the NMI hosted gateway. Customers utilizing MzeroPay through Datacap are not affected.
- identified Feb 06, 2023, 09:56 PM UTC
Upstream updates from NMI can be followed on this link: https://status.creditcall.com/incidents/v62kgn3f7tnp Last update "We are currently investigating a potential service incident that may be impacting one or more functions of the NMI Payment Gateway (previously Creditcall). Some customers may be experiencing service issues as a result. This incident affects: Processors - US/Canada (Chase Paymentech (Tampa), Elavon (ViaConnex), First Data Merchant Solutions (DL Host / Nashville), Global Payments (Greenhouse), TSYS (Sierra))."
- resolved Feb 07, 2023, 12:53 AM UTC
This incident has been resolved.