Meridian experienced a notice incident on May 23, 2023 affecting MzeroManage Portal Website and MzeroManage Kiosk Transfers Service and 1 more component, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 23, 2023, 08:56 PM UTC
Meridian is tracking an outage of the Mzero Database primary cluster during a routine update and restart. Engineers are working to resolve the issue. Some customers may experience login issues. Kiosks will defer traffic until such time the database returns. The standby server is operating normally in the event that we need to switch operation over to the standby server.
- monitoring May 23, 2023, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 23, 2023, 09:00 PM UTC
We are continuing to monitor for any further issues.
- resolved May 24, 2023, 03:12 AM UTC
This incident has been resolved.