Meridian incident

Mzero Hosted Services Incident

Major Resolved View vendor source →

Meridian experienced a major incident on May 24, 2023 affecting MzeroManage Kiosk Reporting Endpoint, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 03:38 PM UTC
Resolved
May 24, 2023, 06:16 PM UTC
Duration
2h 37m
Detected by Pingoru
May 24, 2023, 03:38 PM UTC

Affected components

MzeroManage Kiosk Reporting Endpoint

Update timeline

  1. identified May 24, 2023, 03:38 PM UTC

    An issue has been identified with our MzeroManage Kiosk Reporting Group 1. Groups 2 and three remain operational. Some customers may be experiencing delays in kiosk reporting on the affected group.

  2. identified May 24, 2023, 04:26 PM UTC

    Meridian engineers continue to monitor the recovery of our kiosk reporting endpoint. Currently 15% of our customers will experience a delay in reporting from kiosk and PMK endpoints.

  3. monitoring May 24, 2023, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 24, 2023, 04:33 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 24, 2023, 06:16 PM UTC

    This incident has been resolved.